At Gameball, we are committed to providing high-quality products and services to our customers. We comply with the Australian Consumer Law (ACL) in relation to refunds for consumer goods, and we aim to make the refund process as simple and straightforward as possible.

1. Consumer Guarantees: We provide guarantees to our customers that the goods we sell are of acceptable quality, fit for their intended purpose, and match the description we provide. If you receive a product that does not meet these guarantees, you have the right to a repair, replacement, or refund.

2. If the goods are faulty or do not match the description provided, you are entitled to a refund or replacement. To request a refund or replacement, please contact our customer service team as soon as possible after you become aware of the issue. We may require you to provide proof of purchase, and we may need to inspect the product to determine the nature of the fault or the extent to which it does not match the description. If we determine that you are entitled to a refund or replacement, we will arrange for this to be provided as quickly as possible. The refund will be made using the same payment method you used to purchase the product. If a replacement product is provided, it will be of the same or similar quality to the original product. If the product is found not to be faulty or not as described, we may, at our discretion, refuse your request for a refund or replacement, and we may require you to pay for the cost of returning the product to you.

3. Time Frame for refund: You have a reasonable period of time to seek a remedy for a product that does not meet the consumer guarantees. This time frame may vary depending on the nature of the product and the specific circumstances, but we will work with you to resolve any issues as quickly as possible.

4. Exclusions: We do not provide refunds for change of mind or if the product has been damaged by the customer. If we have advised you of a defect before purchase and you decide to proceed with the purchase, you will not be entitled to a refund for that defect.

To request a refund or exchange, please contact our customer service team within a reasonable period of time of receiving the product. We may require you to provide proof of purchase or other information to assist us in processing your request.

Please note that this policy is a general guide only, and the specific requirements for refunds may vary depending on the type of goods being sold and the specific circumstances. If you have any questions or concerns about our refund policy, please do not hesitate to contact us.